Shipping policy

Shipping Policy – Velari

At Velari, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

2. Shipping Times

Estimated delivery times may vary depending on the destination:

  • Portugal: 3–7 business days
  • Europe: 5–10 business days
  • International: 7–15 business days

Please note that delivery times are estimates and may be affected by customs procedures, courier delays, weather conditions, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.

Velari may occasionally offer free shipping promotions on selected orders or regions.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Customers are responsible for monitoring the shipment status using the provided tracking details.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Velari is not responsible for lost or delayed packages caused by incorrect or incomplete addresses provided by the customer.

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at:

We will work with the shipping carrier to help resolve the issue as quickly as possible.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and product for assessment.

9. Contact Information

Velari